ITS Group is a reference in complex enterprise resource planning (ERP) implementation and support projects across Latin America. With a growing team and large-scale demands, the challenge was to accelerate technical updates and standardize people development without impacting operations or delivery quality.
Offering one-off courses wasn’t enough: it was necessary to structure a continuous approach, with paths by role and level, curation and progress indicators aligned with the projects’ real needs.
“In a scenario of rapid technological transformation, ITS Group’s case shows that consistent investment in corporate training, combined with a well-structured strategy, is essential for maintaining excellence in complex, highly demanding environments.”
— Aurélio Davanço, CEO of Happmobi
To respond to this challenge, ITS Group partnered with Happmobi and implemented a robust digital platform, combining the resources of an LMS (Learning Management System) with the adaptive experience of an LXP (Learning Experience Platform).
The solution was custom-shaped, with content paths specific to different fronts, activity levels and areas of technical knowledge.
Segmented learning paths, with content specific to the ERP (enterprise resource planning) environment: implementation, architecture, configuration and maintenance
Modules on project management, agile methodologies and IT innovation, aligned with ITS Group’s practices
A learning traceability system, with reports by employee, area and completed path
Gamification with rankings and badges, encouraging engagement amid an intense technical routine
A digital library with complementary content (whitepapers, tutorials and updates on the corporate ecosystem)
Reaction and knowledge assessments, with real-time feedback
A responsive platform, accessible on desktop, tablet and smartphone
Customization with brand identity and SSO for integration with internal systems
The rollout was carried out on an agile schedule, respecting operations across multiple countries and time zones. Happmobi’s team configured access by profile and area of specialization, connected the employee base via integration with the HR system and provided training to internal administrators.
In addition, ITS’s team was able to rely on collaborative moderation, where senior consultants helped curate and propose new content, keeping the learning path aligned with the projects’ real demands.
With the new LMS LXP platform, ITS Group established a solid culture of continuous learning and technical excellence. The main gains observed were:
A better-prepared team for implementing and supporting the corporate ERP and its modules
Reduced ramp-up time for new consultants
Improved standardization of technical deliverables
Greater efficiency in allocating professionals to high-level projects
Strengthened culture of innovation and collaboration
The use of a modern, adaptable LMS platform, focused on learning management, was decisive in sustaining the consultancy’s growth without losing the level of quality that made it a market leader.
By adopting a scalable, personalized eLearning approach, ITS not only maintained its operational excellence, but also laid the groundwork for new cycles of innovation and sustainable growth.
From the learner experience to manager governance: Happmobi’s features were designed to simplify L&D operations and accelerate learning results.