Happmobi Case Studies: LMS AND LXP PLATFORM FOR SHOPPING MALLS
Jereissati Centros Comerciais S/A (JCC) is one of Brazil’s largest companies in the shopping mall segment, with more than 30 developments in operation across various regions of the country. Recognized for its excellence in mall management, the company constantly seeks to offer high-quality shopping and entertainment experiences to consumers.
With continuous expansion and diversification of its operations, the need arose to improve corporate education, ensuring that employees across the most varied areas — from customer service, security and cleaning to administrative and marketing teams — were always up to date and aligned with the company’s strategic guidelines.
JCC faced the challenge of offering consistent and effective training for a diverse team distributed across different units. Among the main needs were:
With the shopping mall sector undergoing constant transformation, including the adoption of new management technologies and growing demand for more personalized customer experiences, JCC sought a modern, flexible platform that would allow training content to be adapted quickly.
To overcome these challenges, JCC chose the LMS andLXP platform developed by Happmobi as the foundation of its corporate university. The platform was customized to meet the company’s specific demands, providing a smooth, intuitive and highly personalizable learning experience.
With Happmobi’s LMS andLXP customizedfor shopping malls, JCC structured learning paths specific to each area and role. Among the content made available, the following stand out:
The platform allowed JCC to personalize content according to the needs of each employee or department, ensuring every team received training aligned with their responsibilities. In addition, with intuitive dashboards and detailed reports, JCC’s HR and training team began tracking employee performance in real time, identifying knowledge gaps and proposing corrective actions quickly.
This level of strategic control strengthened the role of the corporate university as an essential tool for the team’s continuous development and for strengthening JCC’s organizational culture.
With the adoption of the LXP for shopping malls, JCC achieved a series of benefits that directly impacted team performance and the quality of services offered at its malls:
The company was able to offer consistent, up-to-date training across all units, ensuring standardized quality and service at each development.
With adapted paths and content relevant to each profile, employees felt more valued and motivated to take part in training, strengthening their sense of belonging and engagement.
Personalized training helped reinforce the company’s values, connecting learning to JCC’s strategic guidelines and contributing to building a strong, consistent organizational culture.
Happmobi’s LXP platform allowed JCC’s training team to update content quickly, incorporating new topics and adjusting learning paths as market and company demands evolved.
JCC’s case shows how the partnership with Happmobi and the adoption of the LXP for shopping malls were decisive in creating a modern, scalable corporate university aligned with the company’s strategic needs.
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More than 30 shopping malls in Brazil. Presence in 12 Brazilian states. Leader in developing and managing commercial developments in the shopping mall sector. JCC manages some of Brazil's most popular and busiest malls.
From the learner experience to manager governance: Happmobi’s features were designed to simplify L&D operations and accelerate learning results.